Professional Standards

Captain Andrew Mackey 

 

The Professional Standards Division of the Overland Police Department is very important to the overall operation of the Department. The Director of the Division is Captain Andrew Mackey who has served the Overland Community since 1994.

 

Professional Standards is responsible for insuring the quality of our service to the people of Overland. To this end Captain Mackey works in collaboration with the Command Staff to review and revise Department Policies and Procedures. He is currently working to bring the police department in line with Missouri State Certification standards. Further, quality control is pursued in two major areas: Internal Affairs and Training.
 

The Internal Affairs section is responsible for the investigation of all complaints made in reference to the general operation of the police department or actions of our employees. All complaints received are investigated as thoroughly as possible. Appropriate corrective action is taken in all cases where improper conduct can be proven. Additional training may also be indicated to insure quality service to the community. To file a complaint or compliment an officer, contact Capt. Mackey at 314-428-1221.

Training is a major part of the Overland Police Department. The Training function ensures that all our officers meet the Department of Public Safety, Peace Officer Standards and Training requirements as found in Chapter 590.115,6 RSMO. The police department further trains officers in specialized law enforcement areas of expertise to assure quality service to everyone in the City of Overland.


Captain Mackey also oversees the Communications Unit. The public's "first call for help" to the Police Department is most often to our Communications Unit. The Dispatchers in this fast paced and high stress position are trained and ready to answer your call, obtain vital information, and quickly send officers to where they are needed. The Communications Unit is an important link in the process of providing the best service possible to our city.


Our radio dispatchers also receive required training as enacted by RSMO 650.340 “911 Training and Standards Act”. The goal of the Overland Police Department is not to just meet the minimum requirement for training but to insure the highest possible level of training for all employees by exceeding the required training hours.